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IMPORTANT: Upgrade to Spanning Sync v1.1 Before Upgrading to Leopard to Avoid Data Loss

Several users have encountered a serious bug in Mac OS X 10.5 "Leopard" Apple Sync Services resulting in data loss. To avoid this problem, please upgrade to Spanning Sync v1.1 before upgrading to Leopard.

To ensure a smooth upgrade, please perform these steps before upgrading to Leopard:

  1. Back up your iCal database. In iCal, select "File > Back up Database..." This only takes a few seconds and can save hours of work if something goes wrong during your upgrade.
  2. Upgrade to Spanning Sync v1.1 before upgrading to Leopard
  3. If you're presented with a dialog box asking for authorization to delete lots of events, do not allow the sync to continue
For more information about this problem please see this discussion forum post by our client software architect Larry Hendricks.

We've also discovered a problem with server resets and Aged Event Filtering. To avoid it, do not perform a server reset ("Reset...", "Replace info on Google Calendar") while using the "Do not sync events older than [ ] days" option. This problem will be fixed in Spanning Sync v1.1.1, which will be made available soon.

October 28, 2007 |

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