Spanning Sync v1.1.1 Now Available

Several users have encountered a serious bug in Mac OS X 10.5 "Leopard" Apple Sync Services resulting in data loss. After much research with the generous help of several people who've experienced this problem, we've done several things to make sure that no more users experience data loss. Specifically:

• We've posted Spanning Sync v1.1.1 as an optional upgrade for people who have already installed v1.1 and a mandatory upgrade for v1.0.5 users. It includes automatic iCal database backup on installation and several other important enhancements. For more information, please see the ReadMe.
• Since the problem affected users upgrading to OS X 10.5 while still using Spanning Sync v1.0.5, that version has been disabled, will no longer sync, and can therefore no longer be affected by the sporadic Sync Services bug that tells it to delete all events. Spanning Sync v1.1.x will still get the notification from Sync Services, but will confirm with the user before performing the deletes. Users presented with this confirmation dialog should disallow the sync operation.
• We're working closely with the Apple Sync Services team to isolate and fix the underlying bug that caused this problem.

In addition to these preventative measures, we're working with those people whose events were deleted to recover them. I'll post more about that later today.

Please let us know if you have any questions or run into any problems by emailing us at support@spanningsync.com.

Comments

[leeschneider]

Hi Charlie. Just upgraded to 1.1.1. When performing a sync, it asked if I wanted to delete 85 events from my iCal. There is no list of events that it wants to delete, so I'm not sure if I maybe do want to do this (I noticed I have a lot of duplicates in events that occurred in the past). Please let me know what progress is being made on some of these issues.

[Charlie Wood]

Hi Lee,

You're running into the bug we've found with Leopard. Unless you actually deleted those 85 events, you should disallow that sync and perform a client reset ("Reset..." ,"Reset info on this computer"). Allow the sync to complete (it may take a while) and you should be all set.

If you run into any problems, please email us at support@spanningsync.com.

Thanks,
Charlie