Earlier this month Spanning Sync passed the 10,000 paid subscriber mark—and should reach 11,000 by the end of this week.
To put this in perspective, just ten months ago we were blown away when we opened the public beta and our daily user count jumped from 200 to over 1,000, forcing us to temporarily close the beta so we could add server capacity. (Thanks again to ServerBeach for helping us with that.) We now regularly service over ten times that many users every day.
It can be challenging for a small company to keep up with a large and growing number of customers, but we're committed not just to maintaining the quality of our product and customer support, but to continually improving it.
In September, Peter Koshakji joined our team as our first dedicated customer support engineer. In the coming months we'll be introducing other improvements to our service capabilities, including ways for the software itself to diagnose and fix problems, plus expanded online resources to help people find answers to their questions more quickly. We also have some new features in the pipeline that we think will prove to be very popular.
We're thrilled with the response to Spanning Sync. If you're already a customer, thank you! If not, we invite you to try it free for 15 days and let us know what you think. Either way, you can always contact us at firstname.lastname@example.org or on the discussion group.