Two weeks ago one of our customers posted a very moving message to our discussion group, and I've been thinking about it ever since. It's about how something as mundane as software—calendar sync software at that—can make a difference in real people's lives.
Since most of the people who read this blog don't read the discussion group, I'd like to share the message here in its entirety (reproduced with permission):
This is not a support issue, just a post commending this product.It's not often someone tells you that your work has changed his life. We're humbled and incredibly honored. As my partner Larry Hendricks said in his reply, stories like these make all the late nights worth it.
I can't even describe accurately how much Spanning Sync has changed my life, literally. It's been phenomenal, and if anyone is reading this group considering purchase of this product, I can't recommend it enough.
In September of this year, my mom passed away. She was going in for a quadruple bypass, and didn't survive the surgery. Before she went in, she begged me to move in to her home if the worst happened, and take care of my father and grandmother who are both elderly. Pop had a heart attack and double bypass two years ago, and grandma has Alzheimer's.
Needless to say, I agreed.
Now, I'm a father of five, and an IT Manager with an incredibly busy schedule. On top of this, I now have the responsibility of making sure my dad gets to his doctor's appointments on time, and that Grandma is getting to her variety of appointments including Social Security, doctors, and grief counseling. It's simply overwhelming.
There really is no way for me to keep track of everything. If I'm driving down the road when Pop makes an appointment, I have no way to write that down and get it into my calendar later if he calls me with the information. At 86 years old, if he doesn't call me right away, he will forget it, and either way, we're missing an appointment. In steps Spanning Sync. My Pop is a pretty good computer user. He has a Gmail account.
I have set up a couple of calendars for him where he can input his appointments. Those calendars are shared with me. They are synced from Google to my iCal with Spanning Sync, and from there synced to my iPhone.
At any time he can input a new appointment, and within 10 minutes it's synced back to one of my computers... I own 6 different Macs between work and home. Those all get synced together thanks to Spanning Sync, and each night, they sync to my iPhone.
Thanks to this product, my Pop and I can share calendars seamlessly between his PC and my Macs, and at any time I have his appointment schedule at easy access. We set reminders to go off one hour before each appointment, so even if he forgot to tell me about one and I didn't notice it, my iPhone will let me know and I can make a quick adjustment to get him where he needs to be on time. Without this product, I have no idea how I would be able to manage taking care of this many people. In fact, I flatly believe I wouldn't be able to at all.
But with Spanning Sync in my corner, everything gets handled quickly and easily, and I'm always on the same page with the people in my care.
I have expanded this system to include shared calendars with my wife for when bills are due, birthdays, important household tasks, and even the kids school calendars. My whole family remains in sync with my iCal being the hub of it all.
You guys have really saved me the pain of a nervous breakdown. It's not often you can really say a piece of software has changed your life entirely, and for the better, but this one really has, and it's been worth every penny.
Too often in conversation about computers, software, services, and business, the fact is lost that everyone involved is a real person with a real life. Reading this reminded me that even though I spend much of my day staring into a computer, there are real people on the other end of the network. It made my day to know that something I helped create made someone's life a little more manageable.