Judging from our server logs, nearly everyone returned to work—or at least to their Macs—yesterday. In the last 36 hours we've seen a huge surge in sync activity, free trial downloads, and subscription purchases. To our new and returning customers and trial users, thanks, and welcome back!
The New Year brings with it some exciting new developments, some of which I can talk about publicly, and some of which I can't—at least not yet.
One thing I can talk about is our work on Spanning Sync v1.2, which includes a new sync engine that's up to 5x faster than the engine in v1.1.x, but still includes its comprehensive duplicate prevention features. In the coming weeks, we'll be inviting you to help beta test v1.2 in order to ensure that it's our most reliable release ever. As soon as we've determined that it's rock-solid, we'll release it. And like all updates to Spanning Sync, it will be free to paid subscribers.
We'll also be adding a number of new features to Spanning Sync that we believe will be extremely popular given the requests we've gotten over the past ten months. I'll say more as soon as I'm legally allowed to do so. Let me just say that I think you'll be pleased.
And finally, we're continuing to improve some of the less glamourous but no less important aspects of our service, including customer support. We pride ourselves on providing personal support—often delivered by one of the people who wrote the product itself. We do that using a number of internal tools that help us respond to questions, update account information, and address support issues quickly and correctly. We'll be opening up some of those tools for our customers to use to make using Spanning Sync even easier.
With your help, we hope to make 2008 a banner year. If you have any ideas for how we can make Spanning Sync better, please let us know in comments to this post, via email, or in the discussion group.
Happy New Year!
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