When we launched Spanning Sync in March 2007, it was the only way to sync iCal and Google Calendar. Since then other companies have introduced other, sometimes cheaper, ways to do the same thing. But our customer base continues to grow at a pace that amazes even us. Why is that?
For one thing, we've continued to invest in the product itself by adding things like alarm and contact syncing, along with all the little touches that people appreciate like support for contact photos, nicknames, and birthdays. We've also made a big investment in our customers who recommend Spanning Sync to their friends with the Save 5+Make 5 program. But what really sets Spanning Sync apart from our competition is the quality of our customer support, led by Byron Shaheen.
Here are a few of the things our customers have told us:
"It's so nice communicating with a person in a support role who actually cares." —Brayer Teague
"You are awesome. Not only did I get a response—it actually worked—what a novel idea for tech support." —Adam Kimple
"Amazing! Almost every company's technical support would have gone home by now, but here you are still serving your customers at 11:00pm! Thank you." —Ryan Petty
"Thanks for the great service and the lightning quick response time." —Barrie Bramley
"Thank you for the fast reply! I am completely amazed at the speed of service you guys have! Fantastic!" —Zach Mann
"I'm not only impressed with your digital service, but also with your customer service." —Todd Payne
"Superb customer service. I'm glad I bought Spanning Sync." —Rasmus Vestergaard
"You guys continue to impress me with your fast and courteous customer support... even on New Year's Eve." —Jason Rubin
"Wow! Your service is extraordinary!" —Joachim Dagerot
"I love your product, but your support might be even better." —Gavin Shearer
"Thank you so much. It's good to know that Customer Service is NOT a dying art!!" —Earl Caustin
Our business model is simple: provide something of value and charge a fair price for it. And as we see it, part of that value is created by delivering superior customer support. It's not an afterthought or something we punt to a community forum. It's a fundamental part of our business, and we're gratified to know that our customers appreciate it.